Privacy policy

  1. Data protection at a glance

General information. The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data are any data that can be used to identify you personally. Detailed information on data protection can be found in our data protection statement below this text.

Data collection on our website and who is responsible for data collection on this website? Data processing on this website is carried out by the website operator. You can find their contact details in the imprint of this website.

How do we collect your data? Some of your data are collected when you share them with us. This may be, for example, data that you enter in a contact form.

Other data are automatically collected by our IT systems when you visit the website. These are primarily technical data (e.g. internet browser, operating system or page request time). These data are collected automatically as soon as you access our website.

What do we use your data for? Some of the data are collected to ensure the fault-free operation of the website. Other data may be used to analyse your user behaviour. Other data will be used to order the services we provide (transfers, flight bookings, pick-up from a specific place)

What rights do you have regarding your data? You have the right to receive information about the origin, recipient and purpose of your stored personal data at any time free of charge. You also have the right to request that your data be corrected, blocked or deleted. To do so or if you have any further questions about data protection, you can contact us at any time at the address given in the imprint of this website. You also have the right to lodge a complaint with the competent supervisory authority.

Analytics and third-party tools. When you visit our website, your surfing behaviour may be statistically assessed. This is done primarily with cookies and with so-called analytics. Your surfing behaviour is usually analysed anonymously; the surfing behaviour cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You can find detailed information on this in our data protection statement under the heading “Third-party modules and analytics”.

You may object to this analysis. We will inform you about the possibilities of objection in this data protection statement.

  1. General notes and required information

Data protection. The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and observe legal data protection regulations as well as the policy set out in this data protection statement.

Various personal data are collected when you use this website. Personal data are data that can be used to identify you personally. This data protection statement explains what data we collect and what we use them for. It also explains how they are collected and for what purpose.

Please note that data transmission over the internet (e.g. when communicating by email) can have security gaps. It is not possible to completely protect data from third-party access.

Information about the responsible body. The responsible body for data processing on this website is:

Izvora OOD

Manager:  Slavka Koleva

47 Bulgaria St.

Kranevo, Balchik


Tel.: +359888221916


The responsible body is the natural or legal person who, alone or together with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.)

Revocation of your consent to data processing. Many data processing operations are only possible with your express consent. You can withdraw your consent at any time. An informal notification by email to us is sufficient. The legality of data processing carried out before the revocation remains unaffected by the revocation.

Right to lodge a complaint with the competent supervisory authority. In the event of violations of data protection law, the person concerned has the right to lodge a complaint with the competent supervisory authority.  The competent supervisory authority on data protection matters is the Bulgarian Personal Data Protection Commission. (

Right to data portability. You have the right to have data that we process automatically based on your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another person responsible, this will only be done if technically feasible.

SSL or TLS encryption. This website uses SSL or TLS encryption for security reasons and to protect the transmission of confidential information, such as the orders or requests you send to us as the website operator. You can tell that a connection is encrypted by looking at the address line of your browser and noting that “http://” has changed to “https://” and seeing the lock icon in the browser line.

If SSL or TLS encryption is enabled, the data you send us cannot be viewed by third parties.

Information, blocking, deletion. Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, their origin and recipient and the purpose of data processing and, if necessary, the right to correct, block or delete these data. You can contact us at any time at the address given in the imprint of this website if you have any further questions on the subject of personal data.

Objection to marketing emails. We hereby object to the use of contact data published within the framework of the imprint obligation for sending unsolicited advertising and information material. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam emails.

  1. Data Protection Officer

Legally Required Data Protection Officer. Our company has appointed a data protection officer.

You can find them on:


  1. Data protection on our website

Cookies. Some websites use so-called cookies. Cookies do no damage to your computer and contain no viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically erased after the end of your visit. Other cookies remain stored on your device until you erase them. These cookies enable us to recognise your browser the next time you visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and enable the automatic deletion of cookies when the browser is closed. If cookies are disabled, the functionality of this website may be restricted.

Cookies that are required to carry out the electronic communication process or to provide certain functions you require (e.g. shopping cart function) are stored on the basis of Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in storing cookies for the technically fault-free and optimised provision of its services. Insofar as other cookies (e.g. cookies to analyse your surfing behaviour) are stored, these are dealt with separately in this data protection statement.

Server log files. The website provider automatically collects and stores information in what is known as server log files, which your browser automatically transmits to us. These are:

  • Browser type and version
  • Operating system used
  • Referrer URL
  • Host name of accessing computer
  • Time of server request
  • IP address

These data are not merged with other data sources.

The basis for data processing is Article 6(1)(b) of the GDPR, which allows the processing of data to fulfil a contract or pre-contractual measures.

Contact form. If you send us inquiries using the contact form or accept our services, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on these data without your consent.

Data entered in the contact form are processed exclusively on the basis of Article 6(1)(b) of the GDPR. You can withdraw this consent at any time. An informal notification by email to us is sufficient. The legality of data processing operations carried out before the revocation remains unaffected by the revocation.

The data you enter in the contact form will remain with us until you request their deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed or when the contractual relationship is no longer valid). Mandatory legal provisions – especially retention periods – remain unaffected.

  1. Analytics and advertising

Google Analytics. This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files stored on your computer to enable an analysis of your use of the website. The information generated by the cookie about the use of this website is usually transmitted to a Google server in the USA and stored there.

IP anonymisation. We have enabled the IP anonymisation feature on this website. This means Google will truncate your IP address within any member state of the European Union or within any member state of the Treaty on the European Economic Area prior to its transmission to the United States. Only in exceptional situations will your full IP address be transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information for the purpose of analysing your use of the website, compiling reports on website activity, and providing other services related to website activity and internet usage for the website operator. The IP address submitted by your browser within the framework of Google Analytics is not merged with other data by Google.

Browser Plugin. You may refuse the storage of cookies by selecting the appropriate settings on your browser; however, please note that if you do so, you may not be able to take advantage of the website’s full functionality. In addition, you can prevent the collection of data generated by the cookie and referring to your use of the website (including your IP address) to Google as well as the processing of the data by Google, by downloading and installing the browser plug-in available under the following link:

Objection to data collection. You can prevent the collection of your data by Google Analytics by clicking on the following link. Doing so will cause an opt-out cookie to be placed that will prevent the future collection of your data whenever you visit this website: Disable Google Analytics.

You will find more information about how user data is handled at Google Analytics in the Google Privacy Policy:

Processing of order data. We have entered into an order data processing agreement with Google and fully apply the rules of the Bulgarian Personal Data Protection Commission when using Google Analytics.

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